Executive Secretary LIVE returns to London for a fourth successive year, featuring eight of the world’s top trainers for Assistants, handpicked for their exceptional content and delivery.

Click here to visit Executive Secretary Magazine website

Prefer to attend Executive Secretary LIVE in Dubai, Johannesburg or Auckland? Click here for more details


The 5* Grange Tower Bridge Hotel

8 & 9 April


8 World Class Speakers

Group Bookings

Book 3 places and get the 4th free


The leading international event for senior and aspiring Administrative Professionals and Executive Assistants returns to London in April 2016.

Featuring eight of the most inspiring and internationally renowned trainers for Assistants in the world.

Speaker 1

Laura Belgrado

One of Europe's most sought after trainers

Speaker 2

Cathy Harris

EA, Discovery Life & Past President of Office Professionals of S.A.

Speaker 3

Bonnie Low-Kramen

One of the most respected voices in the profession

Speaker 4

Vickie Sokol Evans

The world’s top Microsoft Certified Trainer for productivity

Speaker 5

Marsha Egan

Celebrated keynoter, facilitator, author and ICF-certified workplace productivity and business leader

Speaker 6

Rhonda Scharf

Speaker, Trainer, Author and provider of all things for front line staff!

Speaker 7

Jasmine Freeman

Former Chief Executive Assistant to Joan Burge, now Vice President of Office Dynamics International

Speaker 8

Peggy Grande

Former Executive Assistant to President Ronald Reagan

Speaker 9

Dr Monica Seeley

Just announced - BONUS session from Dr Monica Seeley, world expert on email

  • Laura Belgrado

    Laura Belgrado holds an A-level Degree in Office and Business Administration. She has over 20 years' experience working in an international corporate environment; almost 10 years as EA to the Global MD of Microsoft, 4 years working as independent consultant and recently she joined Mars Europe as EA to the 3 VP's for Multisales Europe.

    She has travelled around the globe coaching Executive & Personal Assistants. She is a licensed Executive Coach (AoEC and ICF Certified) and is one of Europe's most sought-after speakers at global conferences for Assistants as well as for various prominent EA associations. She has long & vast experiences working with top global CEOs as their trusted EA.

    In the past 4 years, Laura has been designing and delivering training and coaching programs for EAs. She authored an innovative new training program for Executives and Managers to connect their EAs and PAs to their own success and develop a collaborative, successful and powerful working partnership with their managers.

    She also has over 15 years past experience in Event management working for one of Belgium's leading Tour operator in Florida and then for a DMC located in Brussels organizing Incentives, large scale events and Conferences. Laura gained extensive experience in business management, budget management and operations in a complex international business matrix. Laura is a true linguist, fluent with excellent writing and communication skills in all 5 languages (Dutch, French, English, German and Spanish).

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  • Cathy Harris

    Cathy Harris is an Executive PA at Discovery Life. Nominated SA National Office Professional of the Year in 2006, she drives various initiatives which include the Discovery Centre of Excellence, the OPSA Institute of Learning, assessment of professional designation applications and heads up the OPSA National Award committee.

    Was instrumental in initiating the National Secretary of the Year Award for Mauritius and assisted in the formation of their Professional Association. Other initiatives include Discovery PA workshops, external seminars and symposium facilitations, PA Forum facilitation and also compiling secretarial workbooks aligned to workshops and mentoring programs.

    Cathy travels internationally, inspiring excellence, sharing her passion for hwe profession of 34 years.

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  • Bonnie Low-Kramen

    Bonnie Low-Kramen is a Jersey girl whose voice is one of the most respected in the profession. With honesty and humor, she pulls the curtain back on a career that is glamorized and misunderstood. She is known for her passionate commitment to professional assistants and to affecting positive change in the workplace believing that the way to do this is through education and training of both assistants and managers. Both groups are the backbone of business and as such, are deserving of professional development in the form of training.

    For 25 years, Bonnie worked in show business as the personal assistant to actors Olympia Dukakis and Louis Zorich. One of her biggest accomplishments was surviving 1988 which was the year Olympia won the Oscar for Moonstruck, Michael Dukakis ran for the presidency, and Bonnie gave birth to her son Adam…and all without a computer or a cell phone.

    Seeing there were so few resources for assistants, she authored the book, Be the Ultimate Assistant: A celebrity assistant’s secrets to working with any high-powered employer. Her articles on workplace issues affecting professional assistants are widely published. Bonnie is a co-founder of the professional association New York Celebrity Assistants (NYCA) and works to build positive collaborations and networks between assistants around the world.

    A New Jersey native and Rutgers University graduate, Bonnie is a popular speaker at conferences around the world, on her quest to set the record straight.

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  • Vickie Sokol Evans

    Author of the Tips in Minutes series, Vickie is a Microsoft Certified Trainer and a Microsoft Office Master Instructor. She has 15 years of classroom training experience, specializing in Microsoft Office, OneNote, and SharePoint, including Microsoft's latest cloud offering, Office 365. Formerly a business analyst with Microsoft, she travels the world delivering live Jerry Maguire-inspired keynote presentations to a variety of audiences; teaching engaging instructor-led courses; and facilitating Microsoft Experience Center events for many of Microsoft’s largest customers.

    Having studied improv comedy in New York, Dallas and Austin, her improv background makes her highly adaptable and flexible during her sessions so that you end up learning MORE than you expected. Caution: There’s a very good chance you will both laugh and cry during one of her sessions. She will.

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  • Marsha Egan

    Celebrated keynoter, facilitator, author and ICF-certified workplace productivity and business leader coach, Marsha Egan is devoted to energizing people to make the best use of their time so that they can lead their lives and achieve great stuff.

    Focused on enabling growth through people, she applies her experience and skills to helping her clients achieve their personal, professional, and organizational goals.

    She's CEO of the professional coaching firm, The Egan Group, Inc, which she started. An ATHENA Foundation Award recipient, one of PA's 50 Best Women in Business, and 25-yr. veteran of corporate & volunteer America, Ms. Egan intuitively reinvents leadership, by igniting leaders and entrepreneurs with positive change and innovation, all devoted to enhancing their productivity, progress and prosperity.

    Career highlights include:
    Pennsylvania's 50 Best Women in Business, 2006
    President, national CPCU Society (30,000 Members)
    Assistant Vice President, Encompass Insurance
    Duke University Graduate
    Appearances, ABC Nightly News, Fox and Friends, NBC, CNN More...
    President, Junior League of Reading
    Chairman, Berks County's first "Day of Caring"
    Trustee, Harry J. Loman Foundation
    Director, United Way of Berks County
    Chairman, Leadership BerksDale Carnegie "Distinquished Graduate" Award
    Easter Seal "Brace for an Ace" Award
    Insurance Person of the Year Award
    CPCU Society National Standard Setter
    Moderator, live international webcast and videoconferences
    Member, National Speakers' Association (NSA)
    Board member and Secretary, NSA Philadelphia Chapter
    Professional Certified Coach (PCC) designation
    Coach U Certified Graduate (CUCG) designation
    Member, International Coach Federation
    Member, Philadelphia Area Coaching Alliance
    Author, Inbox Detox, Making Good Meetings Great, Great Starts for Great Meetings, The Silent Signals of Success Journal
    Publisher, "Inbox Detox" - a bi-weekly ezine, 20,000+ circulation
    Over 200 speeches and keynotes to over 50,000

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  • Rhonda Scharf

    Rhonda Scharf is a well-recognized Professional Speaker, Trainer, and author based in Ottawa, ON. She has earned the highest speaking designation in the world, the “Certified Speaking Professional” designation (CSP).

    She has spoken to tens of thousands of people in thirteen different countries and is a trusted resource for many organizations across Canada, the United States, and the Middle East. In 2004, Rhonda served as the National President of the Canadian Association of Professional Speakers (CAPS) and has served on the Board of the Global Speaker Federation. Since 1998 she has been listed as one of the “Who’s Who in Professional Speakers”.

    Rhonda specializes in helping Administrative Professionals to thrive in their work environment using her proven tools and strategies. Audiences far and wide sing her praise for her relevant and useful tips on administration, communication and workplace effectiveness.

    Rhonda’s enthusiasm and positive energy truly make her stand out in her profession. She has the ability to make training fun and interesting! Insightful… Humorous… Entertaining… even Contagious … These are words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

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  • Jasmine Freeman

    Jasmine Freeman, former Chief Executive Assistant to Joan Burge, is now Vice President of Office Dynamics International. This role includes the orchestration of the Annual Conference for Administrative Excellence from inception to completion and everything in-between. Because she is such a creative individual, Jasmine wears many hats that display her creative flair.

    She has been very involved in all aspects of the business – especially marketing and social media, making sure the company and its founder and CEO Joan Burge are known and connected to administrative professionals worldwide. She’s a contributing author to three books: Life Choices: Putting the Pieces Together, Life Choices: It's Never Too Late and Amazon best-seller Who Took My Pen ... Again? Jasmine is also a TEDx speaker (check out her talk “From Zero to Silly”).

    “Jasmine is the face of the future for a new generation of administrative professionals. She contributes a great deal by providing perspectives shared by Generations X and Y,” says Joan Burge. “She is an outstanding complement to my 45 years of business experience.”

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  • Peggy Grande

    Ronald Reagan chose Peggy Grande to work at his side for 10 years, and together they created a powerful partnership.

    Serving as his post-presidency Executive Assistant, Peggy was the liaison between President Reagan personally and his staff, the public, local dignitaries and world leaders. She ensured that his events, travel, personal and political relationships and day to day operations were handled efficiently and effectively. She had a front row seat to history and got to know Ronald Reagan the man, not just the president.

    Peggy currently promotes and expands leadership excellence through corporate retreats, executive training and keynote speaking. She also is a certified adviser for the Science of Fascination and the Fascination Assessment.

    A graduate of Pepperdine University with a degree in Organizational Communications and Business, Peggy enjoys the support of her husband and their four diverse and accomplished children.

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  • Dr Monica Seeley

    Dr Monica Seeley, founder of Mesmo Consultancy, is an international authority on email best practice. Author of The Executive Secretary Guide to Taking Control of Your Inbox and Brilliant Email, Monica enables organisations and individuals to manage their use of email more effectively to improve business and personal performance and communications.

    Through her one-to one coaching, workshops and strategic consultancy, those who work with her are able to save time and dramatically reduce email overload, which has become one of the major drains on people’s productivity. Her clients are drawn from a wide range of organisations of all sizes from the public, private and not-for-profit sector.

    Over the past fifteen years she has coached and trained thousands of business executives, at all levels in the organisation and from a wide variety of roles including CEOs, finance directors, warehouse managers, sales personnel, marketing, engineering, Assistants, EAs and receptionists.

    Monica is a Visiting Fellow at Sir John Cass Business School, City University and Bournemouth University Business School. Her research includes the future of email and the use of social technology to improve communications.

    Dr Monica will be running a fast and furious 20 in 20 session on Taking Control of Your Inbox after lunch on Friday.

    There will be a prize for anyone that manages to tweet all 20 tips during the 20 minute session

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  • Lucy Brazier

    Lucy Brazier is the founder of the leading global publication for Administrative Professionals - Executive Secretary Magazine.

    Lucy is an avid promoter of training, personal development and mentoring for Assistants globally. She focuses on nurturing and advancing the careers of subscribers to the magazine, a publication that carries no advertising. This ensures that readers get value from every one of the magazines' 48 pages. The purpose of the magazine is to give administrative professionals worldwide - whatever their title or level within their company - an opportunity to develop their knowledge and skills.

    Lucy's ethos comes from a desire to help administrative professionals to be the best in their roles that they can possibly be by sharing ideas, practical advice and supportive suggestions that will empower those in the profession not only to succeed, but to excel.

    In 2013, Executive Secretary Magazine’s work for the profession was recognised when it was was nominated as one of only six finalists in the prestigious "Business Magazine of the Year" Awards.

    As a Publisher, Speaker, and Chairperson, Lucy has transformed the way that thousands of Assistants think about themselves. In 2014, Lucy spoke at 173 events in 26 countries as Global Brand Ambassador for International Year of the Secretary and Assistant. She campaigns tirelessly to change the perception of the Assistant role within companies all over the world and to promote the career progression for Administrative Professionals that they deserve.

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Benefits of Attending

Eight world-class speakers are flying in not just to motivate and inspire you, but to provide essential training that will boost your knowledge, skills and productivity.

Executive Secretary LIVE is two days filled with a packed conference agenda, an innovative practical training day and great networking opportunities.

Delegates will leave the event with a plethora of practical tips, as well as immediately actionable ideas to increase productivity and impress. But above all, we want to inspire you to go back to your businesses and use what you have learned to add new dimensions to your role. We hope you will agree that we have put together a programme that is a mixture of both the inspirational and practical.

  • Click here to

    Executive Secretary LIVE will give you a unique opportunity to learn from the best. You will discover proven timesaving techniques that will free up your time to make you more productive. You will implement effective strategies to align your role and the business’s needs in ways that will reduce costs and improve performance.

    The content of this event directly supports making smarter use of your resources (people, process & technology) to deliver higher quality service. It is extremely good value for the level of intensive education. Over the two days, you will have access to:

    Two half day Masterclasses – one on how to set up and run an Internal Assistant Network so that both your Assistants and your company will reap the rewards and the other on Public Speaking - both Masterclasses are focused on the practical skills and proven techniques necessary to excel as an Assistant in these areas.

    A keynote presentation from Peggy Grande, former Assistant to Ronald Reagan on Leadership Lessons learned.

    A world class Inspirational & life-changing practical advice session from Jasmine Freeman - formerly EA to Joan Burge and now Vice President of Office Dynamics

    Case studies that will provide visibility to lessons learnt – so that you can avoid as many of the pitfalls as possible. These are presentations that will highlight best practice, current research findings and advanced approaches from the world’s top industry experts and thought leaders for Administrative Professionals. Discover the latest products, meet new suppliers and encounter some great services in the exhibition area - including the bookstore and book signing sessions with the authors who are presenting.

    A Delegate Pack to take away, packed with workbooks, presentations and useful information to support the topics covered over the two days which can be brought back to the office and shared with your peers. 98% of last year’s attendees said the delegate pack was exceptional or excellent.

    In addition to the above benefits, there will be many networking opportunities including a Welcome Reception and a Gala Dinner. These will offer the opportunity to meet other senior administrative professionals. They will provide access to a wealth of shared knowledge and an opportunity to understand how others tackle common challenges. In turn this will also lead to future contact that will provide ongoing benefits. The average number of years of experience in the field at last year’s event was 18. Please note that these networking opportunities will begin on Wednesday evening.

    Providing content under one roof, the Executive Secretary LIVE 2016 Conference offers countless educational opportunities. It is likely that you would need to attend dozens of webinars and training sessions to achieve the same level of learning available at this one event.


  • Masterclass in Setting Up and Maintaining a Successful Internal Assistant Network - Cathy Harris

    As the secretarial profession moves in sync with technological demands and the increase in productivity and business strategies, it has become increasingly necessary for office professionals to embark on new and exciting adventures that will take them to a new level of proficiency and management, adding value to both the organisation they represent and their chosen profession.

    The creation of an Internal Assistant Network within your organisation, is an innovative resource tool to improve communication, create standards, provide training and development initiatives, and give the Assistant the opportunity to always be ahead of the game. An in-house Internal Assistant Network will also provide access to essential resources required by the Assistant on mandatory operational procedures, pertinent to your role and a fair and equitable opportunity to be accountable for your profession by participating in the Assistant Network and the initiatives derived from it, in a positive and constructive manner.

    This session will provide attendees with resources that will sustain their current network, should they already have one, and serve as a catalyst for those that don't, to set up one.

    This session will include a 45 minute case study from Danielle De Wulf, an EA at Global Pharmaceutical company Janssen. Their model for their internal Assistant network is currently one of the most innovative and successful in the world.

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  • Lunch

  • Fast and furious 20 in 20 on Taking Control of Your Inbox - Dr Monica Seeley

    Dr Monica will be running a fast and furious 20 in 20 session on Taking Control of Your Inbox.

    There will be a prize for anyone that manages to tweet all 20 tips during the 20 minute session

    Click here to BOOK NOW
  • A Masterclass in Public Speaking - Laura Belgrado

    Based on last year's feedback, this was THE topic that you wanted us to cover at LIVE this year.

    Fear of Public Speaking is ranked as the #1 fear – higher than fear of death – so when you stand up in front of a group to speak it can be really intimidating.

    Do you feel nervous when speaking in front of people? Do you want to improve your skills in Public Speaking? Do you want to feel confident when speaking to an audience or presenting in a professional setting? Now you have a unique opportunity to improve your skills with this Masterclass in Public Speaking.

    Boost your public speaking confidence and charisma
    Learn how to prepare for your presentation
    Use simple breathing techniques
    Trust your know-how
    Learn tips & tricks on practicing before preaching

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  • "Powerful Priorities: How are you REALLY using Your Time?" - Marsha Egan

    We all have the same amount of time in our days, yet some people use it more effectively than others. We’ll explore priority setting techniques that will enable you to get the “right” things done, in less time, and with less stress. We’ll take a look at tips that will help you avoid nasty time traps.

    Learn techniques that will enable you to stay on track, minimize distractions, and get results that are important in your life plan. Participants will be challenged to adopt new habits that will allow you to work smarter rather than harder, and to make time for what is truly important to you.

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  • Finding Your Voice to Handle Challenging Situations - Bonnie Low-Kramen

    What would you do if you weren’t afraid? Whether it is negotiating for more money, discussing your annual review, handling a misunderstanding with a colleague, pitching an idea to your executive, or confronting a workplace bully, do you struggle with the actual words to say to handle it with minimal angst? Speaking up is the #1 challenge in our workplace. Why? Fears – imagined and real - sidetrack and stop us from fulfilling what we know instinctively could change our world. But how?

    Bonnie walked this road as the Personal Assistant to Oscar-winning actress Olympia Dukakis for 25 years and is the Founder of SpeakUpPledge.com. You won’t want to miss a word of this interactive and highly informative session.

    You will learn

    1. 10 Steps to tackle any sticky situation
    2. How to build highly productive and respectful relationships between you and your Executive
    3. Importance of mentoring as a key to success
    4. Ways to conquer the fears once and for all
    5. Resources to tap for the answers you need now executive and the entire team

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  • Morning Networking Break

  • Timesaving (and jaw-dropping) productivity tips using Excel - Vickie Sokol Evans

    With the speed at which technology changes, it is important to prioritise what you need to focus on so that the learning curve is shorter and more relevant. Because Vickie has been in your shoes, the courses she develops and teaches help Assistants like you—whose job it is to never drop the ball—rock at your job.

    Are you overwhelmed by the work on your plate that can’t be delegated to anyone else? Do you feel like it takes too long to get things done in Excel but you don’t have the time to learn the shortcuts and new features? Or have you ever thought to yourself, “There’s got to be an easier way?” More often than not, you are right! There is an easier and FASTER way.

    In this world class session you will learn the fastest and easiest ways to get things done in Excel from the woman that just trained Bill Gates' Assistants how to use Microsoft.

    We look forward to seeing you in this one-of-a-kind Excel session!TO FOLLOW

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  • Tips from the Top - The Top 10 PA Panel

    The top 10 most innovative and inspirational Assistants in the UK join us on stage to talk about their careers, share best practice and answer your questions.

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  • Lunch

  • “Sometimes You’re the Windshield – Sometimes You’re the Bug” How to take control of your own life. - Rhonda Scharf

    Sometimes life gets the better of us, and we ask “Whose life is it anyway”? When you stop living for yourself, and live only for everyone else, something is missing! In this humorous keynote, Rhonda shares that not only do we all experience this feeling – it’s OK to feel frustrated.

    Learn how to stay away from contagious negativity, look at life through a positive focus and stop blaming (whether it is the economy, government, organisation or just bad luck!)

    For those people that do this naturally they will learn addition skills to keep on top!

    Take control of your own life is the message – and through realistic, easy and fun approaches to change, Rhonda leaves everyone laughing about life, instead of crying – but most importantly, the knowledge on how to get back the life we want to have!

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  • Tips from the Top - Jasmine Freeman

    As Joan Burge's former EA and now as Vice President of Joan's company - Office Dynamics, Jasmine Freeman has become one of the most recognisable faces in the administrative profession.

    And yet Jasmine's journey to success has not always been an easy one.

    In this session you will learn how despite huge adversity, Jasmine has turned her life around. A powerful and moving speaker, this will be the first time that Jasmine has spoken professionally outside of the U.S.

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  • Afternoon networking break

  • KEYNOTE: Lessons in leadership - Peggy Grande

    From Presidential protocol to meticulous project and event management, Peggy's expertise and exacting standardsdeliver World-Class Results. She helps today's executivesand executive assistants navigate complexity with clarity and diplomatically defuse even the most sensitive issues with tact and positive outcomes. Peggy helps navigate the murky waters of business mediocrity with confidence and excellence.

    As a speaker, Peggy demonstrates “How to WOW” the Reagan way, talks about the Science of Fascination, and inspires audiences to lead and live with greater impact, challenging everyone to create a positive and lasting legacy both personally and professionally.

    Sitting right outside Ronald Reagan’s office every day, her private observations are steeped in timeless principles of leadership, and have meaning and relevance for today's business environment, as well as for the future.

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    We understand your role:

  • We know your role is to make the person you look after as effective as they can possibly be.
  • We know your workload is huge and you want to know how to be more efficient and productive.
  • We know that since the recession, you have taken on many of the middle management tasks but have never had training in how to do them properly.
  • We know that you are in a unique position in your company as the "go to" person who solves all problems.
  • We know that you are becoming more of a "strategic business partner" than the stereotypical Assistant and that your businesses need you to increase your business knowledge.

  • That is why we have put this unique programme together for you. No other programme combines real business solutions that you will take back to the office and implement immediately to improve your systems and productivity, the best tips & tricks that you will ever receive on how to use Microsoft Office products most effectively and a huge dose of inspiration that will reconnect you with your role and what can be achieved for you and your business as a world class Assistant.


Get connected and join an elite network of senior Assistants from all over the globe.

The audience that attends this event is unique. In London in March 2015, there was a total of 3,500 years’ experience in the room and delegates travelled from 24 different countries, from as far afield as New Zealand, the States, Brazil, Russia and from every corner of Europe and the UK to take part.


Executive Secretary LIVE will be held at the Grange Tower Bridge Hotel

The Grange Tower Bridge is a 5-Star hotel, situated close to the Tower of London and Tower Bridge in London’s historic core. During the hotel’s construction, the excavation of Prescot Street led to the unearthing of an ancient stone mausoleum and intricately patterned glass dish – throwing new light onto the area’s rich local history.

Their 370 luxurious guest bedrooms and suites are all fitted with modern conveniences, including flat screen televisions, media players, and king and queen-sized beds. In-house facilities include a contemporary grill restaurant, a luxury health and fitness club with 25m swimming pool, and a stunning Ajala Spa.

For the convenience of business travellers, the Grange Tower Bridge also has two generous floors of meeting and events rooms, with access to PC workstations, and printing and fax services available on request. Popular local attractions include the Tower of London, Borough Market, St. Katherine’s Docks and the HMS Belfast.

Click here for The Grange website.

We have negotiated discounted rates for staying at the Grange for the duration of the conference. Please email us at info@executivesecretarylive.com for more details.

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Here are just a few comments from previous events:

What can I say? Top speakers, top organization, top team :-)

It is one of the more expensive conferences when you consider travel & accommodation over and above the cost of the conference. However, that being said, if my company didn't fund future years I would certainly endeavor to pay for it myself as I think this conference is a must attend event in terms of what delegates get out of it.

Having attended last year's Conference, I knew this year's would be wonderful - and it was. I was expecting the best - and it delivered.

I have never felt more motivated about my role. I am now proud to be an EA and will give the best I can to do an amazing job.

Absolutely the best value for money PA event there is.

I was promised awesome and it was awesome.

I got home full of energy and motivation meeting not only high-class speakers but also many inspiring ladies within my profession.

I gained more confidence, I learned so many things, I met so many great people that I'm now coaching my peers!

After attending Executive Secretary LIVE, I can say that I've been OUT OF MY COMFORT ZONE and I LIKE IT SOOOO MUCH!!!


Full Price Ticket - From 5 December to 7 April 2016

Masterclasses - £249 each

Conference only - £649

5th Birthday Gala Dinner Celebration only - £109

Book it all together (includes both Masterclasses, full day conference and 5th Birthday Gala Dinner Celebration) £997


Book a place by clicking here (link to Eventbrite)
or for any further information or assistance please contact us
Email info@executivesecretarylive.com or Phone +44 (0)1932 560974


Email info@executivesecretarylive.com or Phone +44 (0)1932 560974

Contact us for help in obtaining authorisation to attend Executive Secretary LIVE, including:
The ‘Business Case to Attend’ template
The benefits of attending as a group and bringing your team
Articles on how to encourage your company to pay for training
Learning objectives template